Isssue PI Adding Files

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5 comments

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    Wes Kliewer

    I'm sorry this stopped working for you. I just did a quick test with Excel and Word Office 365 versions and did not have this problem. I was using Chrome as my browser. Could you please let us know which version of Office you're using and your browser as well? We should be able to replicate the problem using the same software as you.

    One more thing you and I can test is the procedure in which you perform the uploads. Are you using drag and drop or clicking the upload icon to browse for the file? While that shouldn't make any difference it might give us some direction as to the specific problem. Thank you.

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    Satterthwaite, Shamika

    Hi yes, I primarily work in Chrome and some of my team members work in Internet Explorer. I have tried both versions of Chrome and Internet Explorer. We are a marketing team and load more than just Excel and Word here are the programs that are used daily. 

    • Microsoft Word 2010- Mircosoft Powerpoint 2010 - Microsoft Excel 2010
    • Microsoft Publisher 2010
    • PNG and JPEG files
    • PDF that is created from Adobe Suites (Illustrator, Photoshop, Indesign)

    Yes, I have tested the program before I reached out and clicked on the Add icon button and added the file this way it works.

    So now at this time we have to add one file at a time since the icon for adding multiple files is not working and we are not able to drop and drop multiple files at one time. 

    I hope this helps. 

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    Wes Kliewer

    Thank you and yes this helps a lot! I am seeing the exact same issue and have reported it to development. They are evaluating errors and hope to have the multiple file upload plus drag and drop working again shortly. I will update this post as we progress. Thanks again!

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    Wes Kliewer

    I think we got this working again. My drag and drop test just worked. Please try it again and let us know if you see any other issues. Thank you.

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    Satterthwaite, Shamika

    Wes

    We are in business the drag and drop and multiple file options are working again.  Thank You

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