A question we hear at times in Support from the main point of contact is: how do I view all my organization tickets? Or How do I view all my tickets?
Typically the main point of contact the primary System Administrator in Project Insight gets the ability to view all tickets that have been submitted by their organization. Anyway else can also be given these permissions by the main point of contact requesting to support to allow these permissions as well. Otherwise the user is only able to view the tickets that they have submitted themselves.
In order to view your organization's tickets you must navigate to the help center. You can get to this at anytime in Project Insight by hovering over the help icon and selecting "Help Center" from the hover menu drop-down.
You may be prompted to login or if it's first time use of the Help Center you may be requested to create a new login account since the Help Center utilizes the features of Zendesk.
Once logged in your home screen of the Project Insight Help Center, hover over your name and from the drop-down select "My Activities".
Now in the next screen you will see by default your own tickets but you will also be able to select to view "Organization Requests".
Once you click on this option you will be able to view all your organization's requests.